A career grounded in Customer Service and Information Technology know-how, advanced management practice, and creative business problem solving places me at the leading edge of the I/S field. Whether recruiting, consulting, or building and supervising effective teams, my first priority is directing resources for optimal achievement of business goals. My hands-on approach to software and hardware support and maintenance, advertising, and product delivery ensures top quality and efficient communication at all levels of corporate management.
Supporting the startup and rollout of the A-1 team's Information Technology Staffing line of business by providing business leads for the Account Management Team, filling job orders that result from these leads as well as the Account Managers' individual marketing efforts. Positions have ranged from IT Support, Development, and Engineering job orders.
Retired and available for consulting on any of the skills below.
Responsible for filling job orders for a range of position types from Information Technology, Engineering, Scientific, and Management by using a variety of tools and techniques to source candidates, post position, screen candidates, administer tests as needed, conduct initial interviews, prepare candidates for client interviews, and complete all appropriate paperwork.
Manager of the recruiting team (as well as a actively recruiting) and the Information Systems support team for Highland. Responsibilities include recruiting, recruiting productivity, recruiting strategy, advertising, web page design and maintenance, and personnel management of a team of 8.
Placing Information Technology Professionals with Fortune 500 clients in the Colorado Front Range area. Specializing in large system support, testing, operations and analysis. Additionally, responsible for advertising, web page design and maintenance, and providing productivity aids for the recruiting team.
Technical consulting for Department of Defense Data Center Consolidation Program providing an industry perspective to the planning and migration process through specific deliverables. Responsibilities included validation of overall consolidation plans, review and advice on individual migration plans, headquarters liaison for migration issues, and coordination of schedules.
Focus on team building and customer service transformed hardware and capacity planning teams from individuals working on isolated assignments to teams with a common mission and strategy, creating an atmosphere of increased communication, productivity and cooperation with standardized, uniform procedures and documentation. Projects included consolidation and rearrangement of the data center and supporting office areas, building a 20,000 square-foot raised floor addition with UPS/EPS systems, expansion of existing UPS/EPS systems, and technology upgrades for existing systems and input/output equipment.
Served as the Information Systems Delivery cross-functional liaison, implementing Information Engineering disciplines in all areas. Responsible for I/S Delivery special projects, workload priority tradeoffs, resource and skills planning and technical vitality, solution strategies for I/S Delivery problems, and system/application development escalation.
Provided middle management support through resource planning (human and I/S equipment) and utilization reports, raised floor usage and system capacity coordination, and a rigorous focus on process documentation for the above. Coordinated resources for construction of, and move to a new 100,000 square-foot data center. Project manager for consolidation of the Rolm Operating System from 14 regional systems (Hewlett Packard) to a single MVS platform. As Project Manager for the 9370 Site Processor Pilot Project for the Mid?Atlantic Region, I deployed the systems, documented the roll-out procedures, evaluated the design concepts, and made the decision to discontinue the project in favor of an alternative solution.
Planned, staffed, and launched a new department focused on end user availability and satisfaction in 10 months, two months ahead of schedule.
Built the 1984 resource plan for the I/S Operations middle manager.
In this self-designed position, a new department structure, core team, and focus on management, reporting, and tracking accountability for system outages improved availability (21 shift) from regularly missing a 97.5% target to attainment of this goal, and eventually to better than 98%. Responsibilities included implementation of corporate instructions, executive briefing to director and division president on critical situations, staffing, and planning. Department responsibilities included problem/change management, physical/data security, disaster recovery/testing, help desk and executive hot-line.
The department covered MVS and VM systems providing on-line access to 60,000 users and a 24-hour batch operation processing field service documents. Expanded the scope of the operations staff to include greater responsibility in handling initial problem determination with the goal of reducing outage times.
HTML, JavaScript, Smalltalk, Basic, REXX, Pascal, Perl, and SAS. Variety of spreadsheets, presentation packages, databases, business process modeling, word processors and project management tools. Operating systems and platforms: DOS, Windows 95/98/NT/2000/XP, and OS/2. Mainframe experience covers IBM System 360 through System 390 and all associated peripherals.
Colorado Technical Recruiters Network (http://www.ctrn.org)